A deeper understanding of the customer has been the need of the hour. The new business models believes that Data is the new OIL. Social media, open information, and ever-increasing options which creates a digital footprint makes it paramount to understand the pulse of customers and predict their behaviours.
The core objectives of customer satisfaction, loyalty, and value remain the same, however, the means to the end are changing rapidly. Combining in-store and online behaviours along with social hearing and surveys are giving organizations a 360-degree approach towards customer’s views using Customer Analytics.
At Dhruv Technology, we help organizations predict purchase patterns, lifestyle preferences, customer behaviours, and offering them hyper-personalized propositions. Data, technology, and predictive analytics are being used to redefine customer interactions.
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